How Can We Help You?

Our dedicated support team is here to assist you with any questions about your furniture, orders, or services.

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Leadership Message

Meet Our CEO

Tarence Wade

Chief Executive Officer

With over 15 years of experience in the furniture industry, I founded FurniTrends with a simple vision: to bring exceptional quality furniture to every home. Our commitment to craftsmanship, customer satisfaction, and sustainable practices drives everything we do. I personally ensure that every customer receives the attention and care they deserve.
 

"At FurniTrends, we don't just sell furniture – we help you create spaces where memories are made. Our dedicated support team reflects this philosophy, always going above and beyond to ensure your complete satisfaction.

Quick Support Options

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24/7 Phone Support

Our team is available around the clock to assist you with any urgent matters.

Product Guides

Our team is available around the clock to assist you with any urgent matters.

Help Center

Browse our comprehensive knowledge base for self-service support options.

Our Support Team

Meet our dedicated support specialists who are here to assist you with any questions or concerns.

Alex

Platform Core

Acts as the main control agent. Understands user intent and routes the request to the correct agent (FurniTrends, Brokerage, Academy, or Support) while managing the overall system flow.

Alexa

FurniTrends – Sales Support

Assists customers with product questions, recommends furniture, and supports them throughout the buying process.

Michael

Academy – Course System

Provides a reusable AI structure that serves as the base framework for all courses.

Jasmine

Academy – Education

A dedicated AI assistant for each course that answers student questions and provides course guidance.

DeShawn

FurniTrends – Styling

 Provides furniture and décor suggestions based on the customer’s room, style preferences, and budget.

Hannah

FurniTrends – High-Ticket Design

 Collects detailed requirements for full-room or full-home design projects and guides serious buyers toward a design consultation.

Christopher

FurniTrends – Operations

Manages premium delivery scheduling, rescheduling, and special delivery instructions.

Brianna

 FurniTrends – Customer Support

 Handles post-delivery issues such as damage, defects, or complaints and initiates the resolution process.

Andrew

 FurniTrends – Conversion

 Follows up with customers who did not complete their purchase and works to recover lost sales.

Marcus

Brokerage – Lead Qualification

 Collects buyer and seller information and converts inquiries into qualified real estate leads.

Emily

Brokerage – Seller Journey

Explains the listing process to home sellers and gathers property details for listing preparation.

Sarah

Brokerage – Buyer Journey

 Helps buyers refine their requirements and assists with property searches and showing coordination.

Kendrick

 Brokerage – Client Communication

Provides clients with updates and reminders throughout each stage of the real estate transaction.

Nia

CRM / Data Core

Saves and organizes data from all agents into BoldTrail CRM, keeping records clean, accurate, and up to date.

ALi

Management / Analytics

Delivers performance reports, insights, and decision-support data to business owners and leadership.

Juan

FurniTrends Academy – Affiliates

Guides new affiliates through onboarding, explaining the system, offers, and earning process.

Keisha

Academy – Marketing

Creates marketing content such as social posts, ads, emails, and campaign ideas for affiliates.

Isaiah

Academy – Lead Generation

 Generates and tracks design leads through affiliate links and assigns them to the correct affiliate.

 Amare

Academy – Technical Support

 Provides step-by-step assistance to affiliates for links, funnels, and basic technical setup.

Hiroshi

Academy – Optimization

Analyzes affiliate performance data and provides recommendations for improvement.

Simone

Operations – Inventory

Suggests suitable product alternatives when items are out of stock to prevent lost sales.

Megan

 Operations – Profit Control

Ensures discounts and bundles stay within approved profit margins.

How Can We Help You?

Our dedicated support team is here to assist you with any questions about your furniture, orders, or services.