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Secure White‑Glove Delivery

Premium delivery, from warehouse to wow‑factor.

Our SLA backs every order with strict handling, professional in‑home setup, real‑time tracking, and fast, insurance‑backed resolutions. Partners get a clear contract; customers get a flawless experience.

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View Partner SLA

97%

On Time Delivery

99%

Damage Free Rate

4.7/5

Avg CSAT

<24hrs

Claims Response

How It Works

A transparent, six-step journey from purchase to perfect placement.

Order Handoff

SKU & packaging check; insurance and chain-of-custody initiated.

Secure Transit

GPS Enabled Vehicle; shock/tilt monitors when applicable.

Scheduling

Customer choose windows; 24 hour pre-arrival confirmation + day-of SMS.

White - Glove Setup

Two person team, in-room placement, assembly, debris removal

Verification

Signatur + optional photos. CSAT survey sent automatically.

Post care

If anything's off, claims triaged in <24h, resolved within 7 business days.

Partner SLA — Contract Highlights

Expectations for carriers and third-party logistics providers

Commitments

SLA Target

Pre‑Delivery

Packaging verification; insurance to retail value; chain‑of‑custody

100% compliance

Transit & Tracking

GPS vehicles; real‑time updates; incident reporting within 2 hours

97% on‑time; 2‑hour incident report

In‑Home Service

Two‑person teams; in‑room placement; assembly; debris removal

99% damage‑free

Customer Comms

Scheduling windows; 24‑hour confirmation; day‑of SMS

CSAT ≥ 4.7/5

Claims & Resolution

Respond < 24h; resolve ≤ 7 business days

100% within SLA

Non‑Compliance

Service credits; fee deductions; contract review/termination

Per incident

Security & Data Privacy

Maintain background‑checked personnel, GPS logs, and proof‑of‑delivery photos. Handle customer data under Furnitrends’ privacy policy and applicable law.

Quarterly Business Reviews

Performance dashboards reviewed quarterly; corrective actions and training plans agreed as needed.

words from our valuable customers

“Your furniture, delivered with care. From protective transport to professional setup, our White‑Glove Delivery ensures your order arrives safely, looks perfect, and leaves your home spotless.”

-Furnitrends Customer Promise

Frequently Asked Questions

Details for both shoppers and logistics partners.

What’s included in White‑Glove Delivery?

Two‑person delivery, in‑room placement, optional assembly, debris removal, signature confirmation, and optional photo verification.

Where do you operate?

U.S. nationwide with select international routes through partner carriers. Coverage can be extended by contract.

Do you cover damages?

Yes. All shipments carry insurance up to retail value. Minor damage is repaired or replaced within 72 hours; major damage triggers replacement within 24 hours.

How do partners integrate tracking?

Partners provide GPS/telematics or connect to Furnitrends’ portal via API. Real‑time delivery status and proof‑of‑delivery are shared in the dashboard.

Get A Custom White-
Glove Quote

Tell us a bit about your business and route. We'll share pricing, SLAs, and integration options.