Privacy Policy

Furnitrends Free Shipping, White-Glove Delivery & Return Policy (2025 Executive Edition)

Last updated: 12-05-2025

At FurniTrends, we are committed to protecting your privacy. This Executive Privacy Policy describes how we collect, use, share, and safeguard your personal information when you use our website (furnitrends.com), shop with us, or subscribe to our services including newsletters, white-glove delivery requests, digital design mockups, returns, and other customer interactions.

A. Information We Collect

A.1 Information you provide directly

We collect information you provide directly when you interact with our store, for example:

  • Your name

  • Email address

  • Phone number

  • Shipping / billing address (when you place an order)

  • Payment information required for processing orders (via our payment gateway)

  • Any other information you provide when contacting support, requesting a quote/proposal, or signing up for services (e.g., white-glove delivery, mockups)

A.2 Information collected automatically

We may also collect certain information automatically when you visit our website, such as:

  • IP address, browser type, device type, operating system

  • Browsing activity: pages viewed, products clicked, time spent, cart/checkout steps — for analytics, site improvement, and personalized content

B. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders (including delivery, assembly/white-glove setup, returns)

  • To communicate with you via email, phone, or SMS about your order status, delivery updates, promotions, newsletters (only if you opted in), and customer support

  • To provide and manage optional services (e.g. white-glove delivery, room mockups, design consultations)

  • To improve and personalize our website, services, and product offerings

  • For fraud prevention, transaction security, and to comply with legal / tax obligations

C. Information Sharing & Third-Party Access

We do not sell or lease your personal information to third parties for marketing or unrelated uses. We may share your information with:

  • Third-party service providers involved in fulfilling your order (e.g. logistics/white-glove delivery partners, shipping carriers, payment processors, assembly teams) but only as needed to complete the service you requested.

  • Third-party tools for analytics, marketing, and site functionality (e.g. cookie-based analytics, marketing automation) only if you consent to such tracking.

All third parties we work with are required to protect your data and use it only for the purpose for which we share it.

D. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

  • Remember items in your shopping cart, login or preferences

  • Analyze how visitors use the site, which products are viewed, and improve our content and layout

  • Provide personalized recommendations and marketing (only with your consent)

You can disable cookies via your browser settings. However, doing so may limit some site functionality (e.g. login persistence, cart retention, personalization).

E. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. This includes using secure connections (e.g. SSL/TLS), secure payment gateways, and limiting access to data within our organization and trusted service providers.

While we strive to maintain high security standards, no method of transmission over the internet or method of electronic storage is 100% secure.

F. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate data

  • Request deletion of your personal information (subject to legal or business-related retention requirements)

  • Opt out of future marketing communications (email / SMS)

  • Opt out of tracking/cookies (subject to site usability constraints)

If you wish to exercise any of these rights, please contact us at:

Address: 4486 Thurgood Estates Drive, Ellenwood GA 30294

G. Children’s Privacy

Our website and services are not directed to children under the age of 16 (or age as per your country’s regulation). We do not knowingly collect personal data from children under that age. If you believe we have inadvertently collected such data, please contact us so we can delete it.

H. Changes to This Policy

We may update this Privacy Policy from time to time (e.g. to reflect changes in practices, regulations, or services). The revised policy will be posted on this page along with an updated “Last updated” date. Your continued use of our services after such posting constitutes your acceptance of the updated policy.

Service, Shipping, White-Glove & Returns Addendum (Executive Edition)

1. Free Standard Shipping (Built-In, Region-Smart Model)

Furnitrends proudly offers free standard shipping on most orders within our core U.S. delivery zones. Shipping costs are built directly into the listed product price, ensuring a seamless, no-surprise checkout experience.

Smart Freight Controls:
• Core Zones – Urban/metropolitan regions; shipping included.
• Extended Zones – Rural or high-cost freight areas; modest surcharge disclosed pre-checkout.
• Oversized Items – Labeled as “Special Delivery.”
• Insurance – All shipments fully insured against transit damage.

Dynamic Freight Adjustments:
Prices adjust automatically based on real-time carrier rates (FedEx Freight, UPS, partner APIs).

2. White-Glove Delivery (Premium Upgrade or Loyalty Perk)

White-Glove Delivery transforms a simple drop-off into a concierge-level home experience.

White-Glove Tier Pricing:
• Basic Setup – $149 (1–2 small pieces)
• Premium Setup – $229 (Up to 5 medium / 3 large pieces)
• Full White-Glove – $329 + per-piece add-ons

Per-Piece Add-Ons (Full White-Glove):
• Small – $20 | Medium – $35 | Large – $50 | Complex – $75 | Wall Mounting – $85 optional

Service Add-Ons:
• Packaging Removal – $50–$100 | Old Furniture Removal – $75 per large item | Stair Carry – $25/floor after 2nd | Rush Scheduling – $50

Example: 5 small + 4 medium + 3 large = $919 total.

3. Complimentary White-Glove Access for Elite Customers

Complimentary Full White-Glove Service applies to:
• Orders of $5,000 or more
• Furnitrends Elite Members, including verified Impact Realty Group affiliates and top-performing design partners recognized by Furnitrends’ internal review team.

4. Return Policy – Designed for Peace of Mind

Décor / Small (<$500): 30 days | 0% restock | Free or $9.95 return
Standard Furniture: 14 days | 15% restock | Deducted
White-Glove Orders: 30 days | 10% (7% for Elite) restock | Deducted
Custom / Made-to-Order: Final Sale

All returns must be:
• In original condition
• Unassembled, in original materials
• Approved via photo verification before pickup.

5. Return Authorization & Processing

  1. Request return via Furnitrends Account Portal.

  2. Upload photos for approval.

  3. Logistics verifies eligibility and schedules pickup.

  4. Refunds processed within 7–10 business days post-inspection.

Refund Deductions:
Outbound and return freight ($150–$250 each) + restock fee (10–15%).

6. Store Credit & Décor Return Safeguards

• Store credit valid 6 months.
• Limit 2 store-credit returns/year/account.
• $9.95 shipping fee for décor returns.
• Credits non-transferable.
• Frequent returners may require manual review.

7. Manufacturer Fulfillment & Return Coordination

All Furnitrends products are drop shipped directly from certified manufacturers.
Returned items are sent back to the originating manufacturer.
Furnitrends does not operate a refurbishment or resale outlet.
Every product is brand-new and fully warranted.

8. Affiliate Commission Protection

• Commissions locked 30 days post-delivery.
• Returns auto-reverse or adjust via UpPromote.
• Low-return affiliates earn bonuses; high-return affiliates risk tier downgrades.

9. Priority Concierge Support & Early Collection Access

Concierge Access:
• Dedicated elite support team
• Priority order coordination and design scheduling

Early Collection Access:
• 7-day early preview of new collections
• Private invitations to designer releases

10. Damage & Warranty Policy

• Must report damage within 48 hours.
• Replacement, repair, or refund at no cost.
• Damaged items excluded from restocking fees.

11. Operational Efficiency & Carrier Partnerships

• Regional route batching reduces costs.
• Returns often coordinated with deliveries.
• Furnitrends partners with insured, flat-rate carriers.

12. Continuous Policy Optimization

Furnitrends reviews this policy quarterly to:
• Adjust pricing buffers (3–5%)
• Monitor returns and affiliate performance
• Optimize satisfaction vs. profitability.

I. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: +1 (470) 460 6094
Address: 4486 Thurgood Estates Drive, Ellenwood GA 30294
Email: furnitrendsusa@gmail.com